FAQ's

FREQUENTLY ASKED QUESTIONS

General

The minimum order quantity depends on the number and type of labels you are planning to order. We suggest that, to get the best value for your money, you make a larger order. This is because as your order size increases, the price per label decreases, making larger orders significantly more budget-friendly than small ones. Our minimum quantity is 50 pcs for either woven labels or printed labels, with a minimum order size of 100pcs if you are purchasing our custom woven patches.

To ensure that you are completely happy with the design and quality of our labels, we will send you your sample as a digital proof totally free of charge. Only once we have your approval to continue will we start production. This method ensures optimal client satisfaction.

The turnaround time begins from the moment you approve the artwork proof, which shows the design we will print onto your sample label. It takes take 3-6 business days for pre-production samples to arrive to you, at which point you can let us know whether the label sample is right for your needs. Then, we can begin creating your order.

The production starts from the day your digital proof/sample photo approval is complete. Our standard production time is around 7-12 business days, varying depending on the complexity of the design and the number of labels in your order. Additionally, if you require the labels urgently, then we can produce them in rapid time (also known as ‘rush production’), which takes only 3-5 days.

This is possible and we are happy to facilitate sending you a physical proof of your label design so you can fully inspect it. Usually, to ensure a rapid and streamlined workflow, we send exclusively digital copies of the artwork proof so that they can instantly arrive in your inbox. When requesting a physical sample, please note that we need to produce it as we would a typical order, meaning that you may have to wait the full production time and the time it takes to ship to you. The cost of the physical sample itself will be free of charge, but please note that we will request that you pay the shipping cost.

Quote

Please let us know what kind of product you require. The varied options for label products are available on our site, and include printed satin labels, printed cotton labels, damask woven labels, satin woven labels, hangtags, etc. The rough dimensions are also essential for us to know to provide you with a quote. To make sure that you get as exact a quote as possible, we kindly request that you carefully think about your desired product and provide as much information as possible. If we know the desired quantity, the type and design for the logo (this can be attached as a file), and your delivery address, our quote will be more accurate to the final price, ensuring that your budget is well-matched and we can be as transparent as possible throughout.

Because the design and colors all have an impact on the pricing, if you send us a draft or description of the artwork for an estimate, we can email a more precise quote. The best way is to send the file with the original artwork (we will never reproduce your logo or art, unless it is with your permission or for your sample). More complex designs and a wider variety of colors will likely increase your quote.

Our professional team can get back to you within 1-12 hours, depending on your country of residence, as the time zones will vary the speed of our response. Please note that we are China’s leading suppliers of labels and other labeling products; as we are located in China, our response may be delayed due to time differences, but we will always try our hardest to get back to you as promptly as possible.

Because of the highly individual and custom nature of each label, we make quotes for all our customers rather than having a price list, which would be complex and unlikely to match your specific needs. In our history of business and communicating with our customers, it’s clear that talking to our clients as early as possible in the production process produces the best outcomes.

As a standard, our quotes are valid for up to 30 days.

Products

Printed labels, woven labels, and woven patches can all contain up to 12 colors.

No worries, our woven products will not fray, fade or bleed. Our woven labels are particularly industrial, as the yarn has been professionally treated to ensure the color endures and does not run even after multiple washes. In general, all our solid and sturdy woven label products can be washed over and over with heated water. With our products, you’ll never have to experience a feeling of dread that the quality of your labeled item has declined due to label fraying or blurring. Both our woven labels and our care labels have carefully welded edges that are impervious to fraying.

Assuming your design contains photographic detail, contains many subtle details, or has a complex and varied color palette, then we suggest that our advanced digitally printed might be appropriate for you. These labels can produce limitless varieties of designs, complete with fine detail. We utilize a cutting-edge digital printing process that allows our skilled specialists to make the suggested changes to the design free of charge. Then, we will email you the plan to support you in the design and proofing process before we begin producing your order.

If you already have a label that you would like us to replicate or reproduce, please send us a digital copy of the label and we will produce a sample for you. This will allow you to compare the two and ensure that it is a precise enough replica of the existing label or colors for your needs. Much of the time, we can match the shades of your artwork precisely. We can’t ensure a definite Pantone to thread color match because of the distinctions in materials and the types of machines. With our significant collection and choice of thread colors, we can guarantee you that we’ll aim to make the closest conceivable match.

We can utilize lurex thread, which adds a shimmering impact to your desired label’s look. It is possible for us to make one part of your label’s design stand out more. Indeed, we can do this by double weaving the lighter areas in the design, which causes those colors to stick out more. In the event that color brilliance is vital to you, this double weaving option will give the lighter color more surface coverage to make the dark colors pop as well.

We offer several backing choices, as described below:
1. No Backing: This option is perfect for labels that you’re planning to have sewn on for optimal durability.
2. Iron On: This option is convenient and long-lasting, and it’s very simple. All you need is an iron to transfer the label onto your desired items.
3. Peel & Stick: This backing turns your label into a sticker!

Artwork

Generally, it is best for you to submit a vector file. These are files in formats such as .ai, .eps or .svg. We can work with many file types, but the most important thing is that you provide the highest quality artwork files available. The higher the quality, the better your labels will look, and the easier the process for our graphic design team is. Please ensure all the fonts in the artwork are converted to curves before saving the file and submitting it to us. If the vector files are not available for some reason, then a very high-quality bitmap file such as a .jpg, .png, or .tif is usually acceptable, providing that your design is simple without too many fine details. If in the process you require any artwork adjustments, then our talented graphic artists can assist at no additional charge.

Yes! Our talented designers will be able to create your label layout at no additional cost. If you simply provide us with enough detail, including a provisional logo file and your desired dimensions for your labels, then we will rapidly produce your design for you so that you can receive your perfect order as soon as possible. Before your order is put in production, we’ll send you a proof of your free label artwork so you can confirm it’s exactly what you want.

Your artwork proof will be available within 1 working day after we receive your inquiry.

Each request for artwork proofing and design will be delivered within 1 workday. We can offer free modification administrations limitless after the principal proof is given. Alongside the artwork proof we provide you with, our dedicated team will also happily provide you with a photo proof of your final product. This means you can see a photo of the potential outcome of your design and order before we begin the full creation process.

Please feel free to send us pictures, outlines, reference images, and sketches showing the design you’re thinking of for your label. We are glad to make as many alterations as important to make your plan awesome. You’ll have the option to speak with our group of graphic designers all through the design creation process. But please note that a drawn-out alteration cycle will add time to your overall production timeline, so clear depictions are an absolute necessity for making the process as streamlined and efficient as possible. We are keen to try and get your thoughts first into a beautiful image and then onto your labels!

Email is fine for up to files up to 10MB. Please use Dropbox, Google Drive, or YouSendit for sending larger files.

Assuming that you have a Pantone color code you would like us to color-coordinate your labels with, kindly tell us before we begin large-scale manufacturing. We will try as carefully as we can to get the closest match possible with our wide selection of colors. However, please note that the colors and equipment required to produce certain colors may change over time, which means we cannot absolutely guarantee a perfect color match, only a very close one.

Payment

We accept Visa, Mastercard, Western Union, PayPal, Wise and T/T.

Since our products are custom and made from scratch, we require full payment prior to production. Therefore, payment upon delivery is not workable.

Delivery

We offer different shipping options for your order. The cost of shipping will depend on the volume and weight of your order and the speed of the courier service used (standard or express). We work with most international courier companies like FedEx, UPS, TNT, DHL, DPEX, ARAMEX, and we have great discounts, so we have invested wholeheartedly in offering the most accessible express delivery rates.

Yes! Simply tell us the account number and we will ship your order using your account number.

We will provide you with your tracking number by email as soon as your order leaves our facility so that you can know approximately where your labels are in the world at any time.

 
It depends on your destination and the courier service we used to supply your package. The following approximated delivery dates are based on the standard service provided and quoted by our shipping carriers. It will normally take 4-6 business days to deliver to North America, 8-10 business days to deliver to South America, 6-9 business days to deliver to Central America, 5-7 business days to deliver to Europe and Africa, and finally, 8-12 business days to deliver to Australia. Our logistical partners have been thoroughly vetted to ensure they are trustworthy and efficient. However, it is impossible for both them and us to fully control the delivery process. When the box has been sent to the international courier, then it is out of our control, we cannot control or guarantee the delivery time. Sometimes the delivery time will be delayed in case of special circumstances, such as bad weather, the situation of the pandemic, etc. Rest assured that we will track your package until you confirm that you’ve received the delivery.
 
 

Orders shipped to international locations may be subject to the customs and duties charges required by that country.

You can change your delivery address, as long as the update is made before your order is shipped out.

General

The minimum order quantity depends on the number and type of labels you are planning to order. We suggest that, to get the best value for your money, you make a larger order. This is because as your order size increases, the price per label decreases, making larger orders significantly more budget-friendly than small ones. Our minimum quantity is 50 pcs for either woven labels or printed labels, with a minimum order size of 100pcs if you are purchasing our custom woven patches.

To ensure that you are completely happy with the design and quality of our labels, we will send you your sample as a digital proof totally free of charge. Only once we have your approval to continue will we start production. This method ensures optimal client satisfaction.

The turnaround time begins from the moment you approve the artwork proof, which shows the design we will print onto your sample label. It takes take 3-6 business days for pre-production samples to arrive to you, at which point you can let us know whether the label sample is right for your needs. Then, we can begin creating your order.

The production starts from the day your digital proof/sample photo approval is complete. Our standard production time is around 7-12 business days, varying depending on the complexity of the design and the number of labels in your order. Additionally, if you require the labels urgently, then we can produce them in rapid time (also known as ‘rush production’), which takes only 3-5 days.

This is possible and we are happy to facilitate sending you a physical proof of your label design so you can fully inspect it. Usually, to ensure a rapid and streamlined workflow, we send exclusively digital copies of the artwork proof so that they can instantly arrive in your inbox. When requesting a physical sample, please note that we need to produce it as we would a typical order, meaning that you may have to wait the full production time and the time it takes to ship to you. The cost of the physical sample itself will be free of charge, but please note that we will request that you pay the shipping cost.

Quote

Please let us know what kind of product you require. The varied options for label products are available on our site, and include printed satin labels, printed cotton labels, damask woven labels, satin woven labels, hangtags, etc. The rough dimensions are also essential for us to know to provide you with a quote. To make sure that you get as exact a quote as possible, we kindly request that you carefully think about your desired product and provide as much information as possible. If we know the desired quantity, the type and design for the logo (this can be attached as a file), and your delivery address, our quote will be more accurate to the final price, ensuring that your budget is well-matched and we can be as transparent as possible throughout.

Because the design and colors all have an impact on the pricing, if you send us a draft or description of the artwork for an estimate, we can email a more precise quote. The best way is to send the file with the original artwork (we will never reproduce your logo or art, unless it is with your permission or for your sample). More complex designs and a wider variety of colors will likely increase your quote.

Our professional team can get back to you within 1-12 hours, depending on your country of residence, as the time zones will vary the speed of our response. Please note that we are China’s leading suppliers of labels and other labeling products; as we are located in China, our response may be delayed due to time differences, but we will always try our hardest to get back to you as promptly as possible.

Because of the highly individual and custom nature of each label, we make quotes for all our customers rather than having a price list, which would be complex and unlikely to match your specific needs. In our history of business and communicating with our customers, it’s clear that talking to our clients as early as possible in the production process produces the best outcomes.

As a standard, our quotes are valid for up to 30 days.

Products

Printed labels, woven labels, and woven patches can all contain up to 12 colors.

No worries, our woven products will not fray, fade or bleed. Our woven labels are particularly industrial, as the yarn has been professionally treated to ensure the color endures and does not run even after multiple washes. In general, all our solid and sturdy woven label products can be washed over and over with heated water. With our products, you’ll never have to experience a feeling of dread that the quality of your labeled item has declined due to label fraying or blurring. Both our woven labels and our care labels have carefully welded edges that are impervious to fraying.

Assuming your design contains photographic detail, contains many subtle details, or has a complex and varied color palette, then we suggest that our advanced digitally printed might be appropriate for you. These labels can produce limitless varieties of designs, complete with fine detail. We utilize a cutting-edge digital printing process that allows our skilled specialists to make the suggested changes to the design free of charge. Then, we will email you the plan to support you in the design and proofing process before we begin producing your order.

If you already have a label that you would like us to replicate or reproduce, please send us a digital copy of the label and we will produce a sample for you. This will allow you to compare the two and ensure that it is a precise enough replica of the existing label or colors for your needs. Much of the time, we can match the shades of your artwork precisely. We can’t ensure a definite Pantone to thread color match because of the distinctions in materials and the types of machines. With our significant collection and choice of thread colors, we can guarantee you that we’ll aim to make the closest conceivable match.

We can utilize lurex thread, which adds a shimmering impact to your desired label’s look. It is possible for us to make one part of your label’s design stand out more. Indeed, we can do this by double weaving the lighter areas in the design, which causes those colors to stick out more. In the event that color brilliance is vital to you, this double weaving option will give the lighter color more surface coverage to make the dark colors pop as well.

We offer several backing choices, as described below:
1. No Backing: This option is perfect for labels that you’re planning to have sewn on for optimal durability.
2. Iron On: This option is convenient and long-lasting, and it’s very simple. All you need is an iron to transfer the label onto your desired items.
3. Peel & Stick: This backing turns your label into a sticker!

Artwork

Generally, it is best for you to submit a vector file. These are files in formats such as .ai, .eps or .svg. We can work with many file types, but the most important thing is that you provide the highest quality artwork files available. The higher the quality, the better your labels will look, and the easier the process for our graphic design team is. Please ensure all the fonts in the artwork are converted to curves before saving the file and submitting it to us. If the vector files are not available for some reason, then a very high-quality bitmap file such as a .jpg, .png, or .tif is usually acceptable, providing that your design is simple without too many fine details. If in the process you require any artwork adjustments, then our talented graphic artists can assist at no additional charge.

Yes! Our talented designers will be able to create your label layout at no additional cost. If you simply provide us with enough detail, including a provisional logo file and your desired dimensions for your labels, then we will rapidly produce your design for you so that you can receive your perfect order as soon as possible. Before your order is put in production, we’ll send you a proof of your free label artwork so you can confirm it’s exactly what you want.

Your artwork proof will be available within 1 working day after we receive your inquiry.

Each request for artwork proofing and design will be delivered within 1 workday. We can offer free modification administrations limitless after the principal proof is given. Alongside the artwork proof we provide you with, our dedicated team will also happily provide you with a photo proof of your final product. This means you can see a photo of the potential outcome of your design and order before we begin the full creation process.

Please feel free to send us pictures, outlines, reference images, and sketches showing the design you’re thinking of for your label. We are glad to make as many alterations as important to make your plan awesome. You’ll have the option to speak with our group of graphic designers all through the design creation process. But please note that a drawn-out alteration cycle will add time to your overall production timeline, so clear depictions are an absolute necessity for making the process as streamlined and efficient as possible. We are keen to try and get your thoughts first into a beautiful image and then onto your labels!

Email is fine for up to files up to 10MB. Please use Dropbox, Google Drive, or YouSendit for sending larger files.

Assuming that you have a Pantone color code you would like us to color-coordinate your labels with, kindly tell us before we begin large-scale manufacturing. We will try as carefully as we can to get the closest match possible with our wide selection of colors. However, please note that the colors and equipment required to produce certain colors may change over time, which means we cannot absolutely guarantee a perfect color match, only a very close one.

Payment

We accept Visa, Mastercard, Western Union, PayPal, Wise and T/T.

Since our products are custom and made from scratch, we require full payment prior to production. Therefore, payment upon delivery is not workable.

Delivery

We offer different shipping options for your order. The cost of shipping will depend on the volume and weight of your order and the speed of the courier service used (standard or express). We work with most international courier companies like FedEx, UPS, TNT, DHL, DPEX, ARAMEX, and we have great discounts, so we have invested wholeheartedly in offering the most accessible express delivery rates.

Yes! Simply tell us the account number and we will ship your order using your account number.

We will provide you with your tracking number by email as soon as your order leaves our facility so that you can know approximately where your labels are in the world at any time.

 
It depends on your destination and the courier service we used to supply your package. The following approximated delivery dates are based on the standard service provided and quoted by our shipping carriers. It will normally take 4-6 business days to deliver to North America, 8-10 business days to deliver to South America, 6-9 business days to deliver to Central America, 5-7 business days to deliver to Europe and Africa, and finally, 8-12 business days to deliver to Australia. Our logistical partners have been thoroughly vetted to ensure they are trustworthy and efficient. However, it is impossible for both them and us to fully control the delivery process. When the box has been sent to the international courier, then it is out of our control, we cannot control or guarantee the delivery time. Sometimes the delivery time will be delayed in case of special circumstances, such as bad weather, the situation of the pandemic, etc. Rest assured that we will track your package until you confirm that you’ve received the delivery.
 
 

Orders shipped to international locations may be subject to the customs and duties charges required by that country.

You can change your delivery address, as long as the update is made before your order is shipped out.

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Still Can't Find What You Are Looking For?

If you can’t find the answers you are looking for, please contact us and our professional team will answer all your questions within 1 business day.

Or Email Us At

michael@jbtindustry.com